We all know how exciting it is to get a new cell phone. Even though the prices keep climbing, you know it’s worth the investment because your new phone will have the most up-to-date software and won’t give you any problems in the immediate future.
Depending on where you purchase your new phone, there may be a question of whether it is new or has been refurbished.
Before buying a phone, or after receiving one you bought online – the first thing you should do is check to see if it is refurbished or new.
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You may unknowingly purchase a refurbished phone if you buy your new Android or iPhone from an online seller. A refurbished phone is a device returned to the manufacturer by the original owner and then repaired and restored with a new battery, SIM card, and all the latest software updates.
One easy way for iPhone and Android users to check if their device is refurbished is to make sure the box their new phone arrives in matches the device it carries. Online sellers often provide their boxing and packaging content for refurbished devices.
Another easy way is to simply hold your phone to the light and search for any dents or scratches. The tiniest mark could indicate that you have purchased a refurbished phone. Even if your phone came in its original packaging and seems damage-free, there is still a chance you may have been sold a refurbished phone. Android and iPhone users can figure this out in at most 5 steps.
- Step 1: Go to Settings
- Step 2: Tap on “General”
- Step 3: Tap on About
- Step 4: Find the Model Number. If the model number begins with “M,” it is a new phone. If the model number begins with “F,” it’s a refurbished phone
- Step 1: Tap your phone app and open your phone’s dialer
- Step 2: Dial ##786# (some users may have to dial *#*#786#*#*).
- Step 3: You will be taken to the RTN Screen. From here, tap view
- Step 4: Look for the “Reconditioned” tab
- Step 5 : Find the “Status”, it will either list “Yes” (it is a refurbished model) or “No” (your phone is new)
Please note that the above code may not work on all Android phones and settings may vary depending on your Android phone’s manufacturer.
Also, keep in mind this test, which gets your Android into “Field Test” or “Engineering Mode,” is not recommended to use unless instructed to do so by a manufacturer or service provider, as opening it could result in issues with your phone.
Should you discover that you have purchased a refurbished phone at full price, do not worry. First, check your receipt, which should clarify that you purchased a new or refurbished phone. If you have bought your phone directly through Apple or Samsung, simply call their customer service providers, and you will receive a full refund or exchange.
Things may be more complicated if you have gotten the phone through a re-seller. First, check your receipt and the sales description, which should say if you purchased a new or refurbished phone. If the sale description did not mention that it was a refurb, you can return it and get a full refund or file a fraud claim.
Please let us know if you ever purchased what you thought was a new phone and it turned out to be refurbished. We’d love to hear from you.
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