We recently received a concerning message from Martha of East Millinocket, Maine. She contacted us to share her distressing experience related to her small business’ Facebook page. Here’s what she had to say.
I have a small business (it’s been inactive due to my husband’s illness for 3 years), but we have a website that we hoped we can be able to use eventually. We have a Facebook page that we have never really used for business. Suddenly last week, I noticed we had deductions from Facebook for $400+ numerous times. We can’t afford this. I went on to FB and found my advertising limit had been adjusted to $400. I did not do this, but they are draining our checking account dry. Do I report to the FCC or what? I really could use some advice on how to proceed. Thank you.
– Martha, East Millinocket, ME
Thanks, Martha. The scammers behind this scheme typically gain access to a person’s Facebook advertising account and make unauthorized changes to the payment settings. They increase the advertising limit and start running ads that may or may not be related to the actual business. The scammers aim to drain the victim’s checking account by charging large amounts for these unauthorized ads.
Combating unauthorized charges and preventing hacks to your Facebook account
There are several things I want to address here. The first is how you can combat those unauthorized Facebook charges, and the second is how these scammers can get into your Facebook account, to begin with, and what you can do to prevent it from happening.
Facebook makes it easy for you to pay for things online through their two services, Meta Pay and Ads payments. Ads payments allow you to pay for ads you want to put on Facebook, while Meta Pay is simply a way for you to make payments on Facebook, Messenger, Instagram, and in participating online stores. However, having these conveniences also comes with the risk of having someone hack into your account, obtain your information, and drain your bank account, like what happened to Martha.
How would someone gain access to my Facebook account?
There are multiple ways that a person can gain access to your Facebook account. Some people might have weak passwords, while others may have their information, like their email address and phone number, on their public profile.
How do I fight unauthorized charges on my Facebook account?
If you know that a payment has been made from your Facebook account that you did not authorize, there are steps for you to let Facebook know that it wasn’t you. Here are the steps to follow.
How to let Facebook know that you didn’t authorize a payment?
- Log into your Facebook account on your desktop computer
- Click your profile icon in the top right corner
- Click Settings & privacy
- Select Settings
- In the sidebar on the left of your screen, click Personal details
- Scroll down and select Payments
- Click on the payment account that was hacked (Ads or Meta)
- Click Activity
- Select the unauthorized transaction
- Click Get Help with this Payment
- Click Contact Us and choose Live Chat with Us or Email Us
- Follow the on-screen instructions to report your unauthorized charge
MORE: HOW TO CHANGE YOUR PASSWORD ON FACEBOOK
Contact your bank or credit card company
I would also advise you to contact your bank or credit card company about the unauthorized purchase. If you have a debit or credit card attached to your Facebook account, your bank or credit card company should be able to help you take the necessary steps to get your money back.
Use two-factor authentication
Also known as 2FA, two-factor authentication has become a standard security setting. While it might seem annoying to follow a few extra steps to log in to your Facebook account, it’s worth it to protect your account from anyone else getting in.
Two-factor authentication means you have to approve a login on a separate device. So you’ll need to enable this feature on a desktop computer and then make sure you have the Facebook mobile app installed and logged in on your smartphone. Here are the steps for enabling two-factor authentication.
- Login to your Facebook account on a desktop computer
- Click your profile icon in the top right corner
- Click Settings & privacy
- Select Settings
- In the sidebar on the left of your screen, click Password and security
- Scroll down and click Password and security again
- Click Two-factor authentication
- Click on your account
- Re-enter your password and click Submit
- Choose the method you want to use (SMS texting, Authentication app, or Security keys)
- Follow the steps for setting up the method you chose
MORE: TROUBLING MALWARE THREAT SPREADING ON FACEBOOK AND TWITTER
Set up login alerts
You should also set up login alerts so that you will be notified if anyone logs into your account from an unauthorized device. Here are the steps for setting up login alerts.
- Login to your Facebook account on a desktop computer
- Click your profile icon in the top right corner
- Click Settings & privacy
- Select Settings
- In the sidebar on the left of your screen, click Password and security
- Scroll down and click Password and security again
- Click Login alerts
- Choose your account
- Choose how you want to be alerted (in-app notifications, email, or both)
MORE: DESPERATELY NEED FACEBOOK HELP? DON’T FALL FOR THIS SCAM
File a complaint
Martha can consider filing a complaint with the Federal Trade Commission (FTC) through their website, www.ftc.gov or by contacting their Consumer Response Center. While the FTC does not resolve individual complaints, they use consumer complaints to investigate patterns of fraudulent activity and take legal action against scammers.
Use a good password
Having a good and hard-to-guess password is one of the best things you can do for your Facebook account. Repeating a password across multiple accounts is never a good idea because if there is ever a data breach and your login information gets leaked, then you could be at risk of a hacker gaining access to all your accounts.
Kurt’s key takeaways
Martha’s distressing experience with unauthorized charges on her Facebook account highlights the prevalence of scams targeting small businesses. Scammers gain access to Facebook advertising accounts, increase the advertising limit, and drain victims’ checking accounts by running unauthorized ads. To combat unauthorized charges, it is important to report the issue to Facebook, the FTC and contact the bank or credit card company to recover the funds. Preventive measures include enabling two-factor authentication, setting up login alerts, and using strong and unique passwords managed by a password manager. By implementing these security measures, you can better protect yourself against these online scams and unauthorized access to your accounts.
Are you concerned about the security of your Facebook account? What steps have you taken to protect your Facebook account from unauthorized charges and hacks?
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