Ever found an important email (like ours) in your spam folder? It’s frustrating when email clients like Apple Mail, Gmail, or Outlook mistakenly flag legitimate messages as junk.
Fortunately, there are straightforward steps you can take to ensure your crucial communications land right where you expect—in your inbox. In this guide, we’ll walk you through simple fixes to tweak your email settings across various platforms and keep your important messages front and center.
Apple Mail (desktop)
If Apple Mail delivers a legitimate message to junk, you can do two things.
- Teach Apple Mail’s filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
- Add your From email to the address book. Open the message, right-click the sender email address, and choose Add to Contacts.
For additional information about Apple Mail, visit the Apple Mail Support Page.
Mail (Apple iOS mobile devices)
If Mail delivers a legitimate message to junk, you can do two things.
- Teach Mail’s filter to allow future messages. Open the junk folder and find the message. Move the message into the inbox.
- Add your From email to the address book. Open the message, and tap the From email address. Then tap Create New Contact to input the address in the contacts list.
For additional information about the Mail app, visit the Apple Support Page.
AOL Webmail
If AOL Webmail delivers a legitimate message to spam, you can do two things.
- Mark a received campaign as Not Spam. Open the spam folder and click the message. Click the OK, Not Spam button.
- Add your From email to the address book. Click Contacts in the navigation panel, and click the New Contact icon. Input the email address and click the Add Contact button.
For additional information about AOL Webmail, visit the AOL Support Page.
Gmail (desktop and mobile)
If Gmail delivers a legitimate message to spam, you can do two things.
- Mark a received campaign as Not Spam. Open the spam folder and click or tap the message. Click Not Spam.
- Add your From email to the address book. Open the contact list, click or tap New Contact, and input the address.
For additional information about Gmail, visit the Gmail Support Page.
Outlook
If Outlook delivers a legitimate message to junk, you can do two things.
- Mark a received campaign as Not Junk. Open the junk folder and click the message. Click Not Junk.
- Add your From email to the address book. Open the message, right-click the sender name, and click Add to Contacts. Authentication information may display in Outlook’s sender name area, so ask the subscriber add your address only.
For additional information about Outlook, visit the Office Support Page.
Outlook.com
If Outlook.com delivers a legitimate message to junk, you can do two things.
- Mark a received campaign as Not Junk. Open the junk folder and right-click the message. Click Not Junk.
- Add your From email to the Safe Recipient list. Click the gear icon, and choose Options. Click the Safe and Blocked Senders link, click Safe Senders, and input the message’s From email address.
For additional information about Outlook.com, visit the Outlook.com Support Page.
Yahoo Mail
If Yahoo Mail delivers a legitimate message to spam, you can do two things.
- Mark a received campaign as Not Spam. Open spam folder, click the message, and click Not Spam.
- Add your From email address to the address book. Open the message and click the Add to contacts button next to the From email address.
For additional information about Yahoo Mail, visit the Yahoo Support Page.
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“I’m still receiving CyberGuy emails in my spam folder. What else can I do?”
If you are still having issues with having our emails appear in your spam folder, here are some additional steps to improve this:
1) Whitelist My Email Address:
- Add my email address to your email provider’s whitelist or safe sender list. This ensures that my emails are recognized as legitimate and not marked as spam.
- Look for an option like “Add to Safe Senders” or “Whitelist” in your email settings.
2) Check Spam Filters:
- Review your email account’s spam filter settings. Sometimes, aggressive filters can mistakenly classify legitimate emails as spam.
- Mark any of my emails that end up in the spam folder as “Not Spam” or move them to your inbox.
3) Regularly Check Spam Folder:
- Make it a habit to check your spam folder periodically. If you find any of my emails there, move them to your inbox.
- Some email providers allow you to set up rules to automatically move specific emails to your inbox.
4) Report False Positives:
- If you consistently find my emails in the spam folder, report them as “Not Spam” to your email provider. This helps improve the accuracy of their spam filters.
Remember that email providers continuously update their algorithms, so it’s essential to stay informed about any changes or new features they introduce. If the issue persists, consider reaching out to your email provider’s support for further assistance.